Providing Consulting and Fractional Engagements for

Customer Success

&

Revenue Growth

Consulting for enterprise and scaled solutions. Creating a frictionless customer experience. Amping up your revenue growth. Upskilling and career-pathing for your team. Charting a future leadership vision.

Our Services

Customer Success Consulting and Fractional Leadership

  • Strategy

  • Operational Excellence

  • Tactical Delivery

    • Building a brand new team for your new product or business.

    • Journey mapping your company-wide customer experience and interview customers to uncover pain points and improve your CX.

    • Launch a Product-CS or a Sales-CS council.

  • Creating additional capabilities in account management, support, implementation, project management, customer marketing, customer ops, voice of customer, and L&D.

  • What you need to grow the team’s capabilities and get more organized, without adding headcount.

    Some examples:

    • How and where to gain operational efficiency.

    • Get a better view of customer health.

    • Build a one-to-many program model.

    • Deliver a customer health score with leading indicators.

    • Establish goals and OKRs.

    • Add or update your variable comp/bonus program.

    • Interview customers and analyze churn reasons, and implement mitigation programs.

    • Coaching on building critical skills to excel in client relationship management or other team functions.

    • Mentoring team members who are new to people management.

    • Coaching current leadership team to grow their skills as they take on a larger scope of responsibility.

    • Preparing or transitioning from a merger or acquisition

    • Downsizing to optimizing costs, building

    • Validating a new operational model

    • Reorganizing leadership structure.

  • Providing part time leadership in Customer Success, Global Support, Implementation, Customer Experience, Project Management, Account Management, Customer Service.

  • "Zee’s advice helped us drive a 10% lift in new business, and deliver more value for existing customers."

    Michael L., CEO, FeedStation

  • "Zee is a passionate and skilled services leader. She is not afraid to roll up her sleeves and take on new challenges. She is strong at optimizing global teams and maximizing their output. She is comfortable managing complex customer escalations and can engage up to the C-suite both internally and with customers."

    Lance P., VP of Services, ChannelAdvisor

  • "She's proactive, entrepreneurial, and consistently thinking of the client and the company's best interests. It is inspiring to see her come up with new ways to grow our client relationships."

    Miranda A., Program Director, WillowTree Inc.

  • “Zee provided guidance and helped navigate our stakeholders expectations. We got the product improvements our customers needed due to the partnership we built.”

    Marco M, Digital Solutions, Lidl US

About the Founder

Zee Khan is an award-winning software technology services leader with a 20-year track record of delivering world-class support and experience to a company’s most vital asset: its customers. With a wide range of experience from being on the front lines and understanding what customers need, to building and optimizing a high-performing services team, Zee’s experience has touched every role in supporting customers -- both hands-on and through matrixed leadership -- to provide maximum value and an unparalleled customer experience. These efforts have led to innumerable successes in terms of revenue growth and retention. 

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